Managing Tickets

Managing Tickets

Managing Tickets

Bell Icon > Pending Tickets

Home Page > Manage Tickets
 

After raising the ticket for an issue, the assignee gets the notification for the given problem. If in future the user wants to update or close the ticket, they can perform the action through Manage Tickets.


 

 

Updating Ticket

 

If a user wants to update the created ticket, they can just select the ticket from the grid. 


 


A new screen pops up. The changes can be made here. 

 


After making all the updates, user can save the given ticket to apply the updates in the tickets. 

 

 

 

Closing A Ticket 

 

If a user wants to close a ticket, they can select the ticket from the grid. A new screen will pop up. 


 

Here user has to check-in the Is Closed option and mention the remark, save the ticket to close it. It then is reflected in the Closed status. 


Other than manually closing a ticket, there is also a configuration through which the ticket will be automatically closed. For this, a user will mark the Is Closed option, then an OTP will be sent for the confirmation. If the user closes the ticket by providing the OTP within the time set under the configuration, then it will be closed. If not provided, it will be closed with the remark of Auto Closed. (It only works in an organization where OTPs are used in tickets) 


 

 

After closing the ticket, it will be reflected under Closed Ticket status. User can view the ticket by selecting the ticket. 


 

 


    • Related Articles

    • Managing Tickets in Mobile App

      Managing Tickets in App Home Screen > Pending Tickets After raising ticket for the issue concerned, the assignee gets the notification for the given problem> If in future the user wants to update or close the ticket, they can perform the action ...

    • Creating Tickets Through Email

      Menu>Application Settings>Ticket Group Track Star EAM provides this functionality where a user working in an organization can create tickets in the Track Star EAM application by sending an email to a general E-Mail ID. In fact, the tickets can be ...

    • Creating New Tickets

      Creating New Tickets Homepage > Raise Ticket Bell Icon > Pending Tickets > New ticket A ticket is raised when user faces an issue with the asset due to which the working of asset halts or problems occur. Track Star EAM provides a complete solution ...

    • Managing Purchase Orders

      Managing Purchase Orders Menu > Help Desk > Purchase Order The list of POs with their status is displayed in the grid below on the same page: All the POs created will be displayed in the grid along with the details given below: COLUMN NAME ...

    • Raising & Managing Purchase Requisitions

      Raising Purchase Requisitions Menu > Help Desk > Purchase Requisition By processing a Purchase Requisition, appropriate controls can monitor the credibility of purchase as well as identify the relevance for a product or purchase within the ...