Creating New Tickets

Creating New Tickets

Creating New Tickets

Homepage > Raise Ticket 

Bell Icon > Pending Tickets > New ticket


A ticket is raised when user faces an issue with the asset due to which the working of asset halts or problems occur. Track Star EAM provides a complete solution for breakdown maintenance. An organization can manage such breakdowns by raising tickets and assigning tasks to the specific group of people by sending them notifications and tracking the process.


A user can raise a ticket in two ways - with assets or without assets - depending on the user requirements. 

 

 

 

A new screen opens up: 


 

 

Fill the form fields to create a new ticket. 


 

FIELD NAME 

DESCRIPTION 

MANDATORY 

VALIDATION 

Asset

Select the asset from the Drop-down as per Location and Category 

Both 

A user can also make it a mandatory field through system configuration. 

Ticket Type 

Select Ticket Type from the Drop-down or Ticket Type will map according to the asset category 

Yes 

 

User Group 

Select User Group from the Drop-down or it will be mapped according to the asset’s Category, Location and Ticket Type 

Yes 

 

Reported By 

Here name of the user who is raising the ticket appears. 

e.g. in case of Employee, the person name will automatically be mapped here according to the login details. And in case of Admin all users will be visible only for the selected location which are assigned to the Admin and in case of Owner all users will be visible in Drop-down. 

Yes 

A user can also disable the field, then no one can change Reported By. It will automatically be mapped with user details. All this can be done through  system configuration 

Reported Date & Time 

Select the date and time which will be the Reporting Date and Time for the ticket raised. 

 

Yes 

User can only select present date or past date, not the future date 

Asset Location 

Select the asset location from the Drop-down or it will be automatically mapped according to user roles and permission 

Yes 

A User can also make it a default field where the user primary location or the asset location will come automatically through system configuration 

Assignee 

Select the assignee from the Drop-down for the given ticket or if there is any default assignee under the user group for the given ticket, it will automatically be mapped in the Assignee field 

No 

A user can also disable the field, then no one can change the Assignee. It will automatically be mapped with asset’s Category and Location, All this can be done through system configuration  

Priority 

Select the priority from the Drop-down or it will automatically be mapped according to Ticket Type, Location and asset Category 

Yes 

 

Description 

It is an open text field. User can describe the issue e.g. the assignee can describe the issue for holding the ticket etc. 

No 

A user can also hide the description field through system 

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