Creating New Ticket in Mobile App
Creating New Ticket in App
Homescreen > Add Icon > Add Tickets
A user can raise a ticket in two ways with assets or without assets depending on user requirements.
A new screen opens up:
Fill the form fields to create a new ticket.
FIELD NAME | DESCRIPTION | MANDATORY | VALIDATION |
Asset | User can select the asset from the Drop-down as per Location and Category | Both | User can also make it a mandatory field through system configuration |
Ticket Type | Select the Ticket Type from the Drop-down or the Ticket Type will map according to asset category | Yes | |
User Group | Select the user group from the Drop-down or it will be mapped according to the Asset Category, Location, and Ticket Type | Yes | |
Reported By | Here the person name who is raising the ticket will appear. e.g. - In case of Employee, the person name will automatically be mapped here according to login details. In case of Admin, all the user will be visible only for the selected location which are assigned to the admin. In case of Owner all users will be visible in Drop-down. | Yes | A user can also make the field disabled so that no one can change the Reported By. It will automatically be mapped with user details. All this can be done through system configuration |
Reported Date & Time | Select the date and time which will be the reporting date and Time for the ticket raised. | Yes | User can only select present date or past date, not future date |
Asset Location |
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