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TrackStarReportSevices URL has to be configured in the Universal Settings in order for AVLS Server to process reports
From the Track Star AVLS Client (windows) Go to Admin -> System Wide Tools -> Universal Settings The top field must be filled out for AVLS Server to process reports generated in AVLSWeb or if your source is set to TrackStraReportServices in the thick ...
Understanding the Ticketing Dashboard
Understanding the Ticketing Dashboard Homepage > Help Desk > Manage Tickets This page helps the user to filter out their tickets. Users can have a better look upon their ongoing tickets. The Admin level can view what issues are still running in their ...
Creating New Tickets
Creating New Tickets Homepage > Raise Ticket Bell Icon > Pending Tickets > New ticket A ticket is raised when user faces an issue with the asset due to which the working of asset halts or problems occur. Track Star EAM provides a complete solution ...
Managing Tickets
Managing Tickets Bell Icon > Pending Tickets Home Page > Manage Tickets After raising the ticket for an issue, the assignee gets the notification for the given problem. If in future the user wants to update or close the ticket, they can perform the ...
Creating New Ticket in Mobile App
Creating New Ticket in App Homescreen > Add Icon > Add Tickets A ticket is raised when user faces an issue with the asset due to which the working of asset has stopped or problem has occurred. Track Star EAM provides a complete solution for breakdown ...